CGV
Eurasia Trading International (E.T.I), owner of the website accessible to the URL https://www.reqins.fr/gb/, exclusive Holder of Operations Rights of Verbal and Semi-Figurative Trademarks, "Reqins Workshop" and "RQS" (hereinafter "the Brand" or "Brands") and the Reqins.fr domain name, makes available to Consumers (hereinafter "users") An online sales site that allows: identifying trademark distributors and remotely order, in return for the price, the products of the brand (hereinafter "the site.")
Article 1 – Definitions
"User" means any natural person with legal capacity and using his own account and / or on behalf of a legal person the services of the site.
"Customer Account": Interface allowing the customer to follow his orders, visualize his assets and manage his personal information (created during the first order.).
"Content": Information, texts, still or lived images, sounds, models, logos, media files and links published by the SAS E.T.I on the site.
"Products": Created, designed, manufactured and / or distributed properties by Eurasia Trading International under brands.
"Order": Purchase Commitment to the Products Selected by the Customer via the E-commerce Service of the Site.
"Customer": consumer natural person, legally capable, making an order on the site.
"Territory": Metropolitan France (including Corsica.).
"Services": all services offered by E.T.I via the site.
"CGU": Terms of Use.
"CGV": these terms and conditions of sale.
Article 2 – Full
These CGV express all the obligations of the parties. The client declares to have read and accept them before any immediate purchase or order. They are opposable in accordance with Article 1119 of the Civil Code. In case of discrepancy between general conditions and special conditions, the latter prevail. The CGVs apply to the exclusion of other conditions (store sales or other circuits). The only version in force is permanently available at: https://www.reqins.fr/gb/content/-.
Article 3 – Purpose
E.T.I markets its products via a network of distributors and remotely by means of the site. The CGVs govern exclusively the remote sales made on the site between E.T.I and the customer.
Article 4 – Precontractual information
Before the order, the Customer recognizes having received, in a legible and understandable manner, the information provided for in Article L.221-5 of the Consumer Code (essential characteristics, prices, fees, delivery times / execution, identity and contact details of the provider, etc.). Photographs and illustrations do not have contractual value. The product sheet specifies the main features. The choice of products is the sole responsibility of the customer.
Article 5 – Order
Sales made on the site are reserved for consumers acting for their personal needs. Any order implies the unreserved acceptance of these CGVs.
5.1 – Creation and access to the customer account
The award of an order requires the creation of a customer account or authentication to an existing account. The customer undertakes to provide accurate and up-to-date information (identity, address, e-mail, telephone). The identifiers are personal and confidential; Any connection / order made by means of these identifiers is deemed to emanate from the customer.
5.2 – Ordering process
The customer selects the product (s), validates the basket, authenticates, selects the delivery address and the delivery method, then the payment method. A summary allows it to verify the details of the order and its total price (fees, taxes, discounts), and to correct any errors before final validation. Validation is worth accepting the GTCs and payment obligation.
5.3 – Availability of products
Offers are offered within the limits of available stocks. In case of unavailability after validation, E.T.I inform the customer as soon as possible; The command is adjusted (refund of the item unavailable) or, on agreement, replaced by an equivalent product. Some articles may be subject to a "manufacturer's order" or a pre-order; Specific deadlines are then shown on the product and / or cart page.
5.4 – Payment methods accepted
Payments are made in euros by credit card (Visa, Mastercard, American Express), via PayPal, or in fractional payment 3x CB (Cofidis type provider, subject to eligibility and acceptance of the file). The proposed means can evolve. Bank data is processed by secure payment providers; E.T.I there is never access.
5.5 – Securing and anti-fraud control
Card transactions can be subjected to strong authentication (3-D Secure or equivalent). To prevent fraud, E.T.I can carry out complementary checks and solicit supporters (identity document, proof of address). In the absence of receipt or in case of serious anomaly, E.T.I reserves the right to cancel the order.
5.6 – Validation of the order
After payment, an acknowledgment is sent by e-mail. The sale is final only after confirmation of acceptance by E.T.I (confirmation e-mail) and effective collection of sums due. E.T.I reserves the right to refuse or cancel any order from a client with which an earlier dispute relating to the payment or use of the site would exist.
5.7 – Customer Change / cancellation
As long as the order has not been in logistical preparation, the customer may request a change or cancellation by contacting the customer service. Beyond that, the request will be processed via the withdrawal / return procedure (Article 7.)
5.8 – Billing
The invoice is issued on behalf and address when ordering and available in the "My Account" space. The documents are kept / archived in accordance with legal obligations.
5.9 – Promotional codes and benefits
The promo codes and benefits are not convertible in cash, are not refundable or reportable beyond their validity period, and are not cumulative between them unless otherwise stated. In case of partial return, the value of the advantage is distributed to pro rata on the retained items.
5.10 – Retention of title
The products remain the property ofE.T.I up to the full payment of the price. The transfer of risks occurs at the delivery to the client according to the chosen delivery method (see Article 6.)
Article 6 – Delivery
6.1 – Deadlines
Any order validated before 12h (Monday to Friday) is treated the same day, subject to stock, payment validation and legal controls. Transmission to the carrier within 48 hours worked (possible elongations during periods of high activity). In the event of a delivery failure on time, the customer may require the delivery within a reasonable additional time and then, failing to solve the sale by LRAR. Some products may require a manufacturer's order (time indicated on the product / cart, maximum 4 weeks.)
6.2 - Follow-up
Expedition, an e-mail with tracking number is sent (carrier sites: Chronopost, Colissimo, DPD). Any incident / delay must be reported via "Contact" with references (monitoring number, order number, address.)
6.3 – Receipt
The risks are supported by E.T.I until the client's delivery. In the event of a visible abnormality (damage, open / reconditioned package), refuse the package or issue specific and detailed reserves on the carrier's voucher and notify E.T.I. If the damage is noted after the department departure, write to the carrier in LRAR within 3 days and inform E.T.I. Otherwise, the order is deemed to be compliant.
6.4 – Shipping costs
Free DPD Delivery in Metropolitan France (outside coastal islands and harsh accessional areas). Towards Corsica: La Poste Colissimo. The littoral / islands / high mountain areas can be increased. The up-to-date tariff grid applies.
Article 7 – Retraction / Return / Complaints
7.1 – Right of withdrawal
Legal period of 14 days from the receipt of the property (specific rules for staggered deliveries). Exercises in writing via the "Contact" form. The simple return of the property / refusal of delivery is not enough. The product (s) must be returned within 14 days of retraction. Reimbursement of the sums paid (shipping costs included) by the same way of payment, no later than 15 days after recovery of products (transfers for virtual CB / initial transfer). The return costs are the responsibility of the customer (except more expensive mode initially chosen); prorated shipping costs if partial return. Customer liability in case of depreciation due to excessive manipulations.
Withdrawal form template (to address signed) :
I, the undersigned (name, first name) – Address – Tel:…
Declares to exercise my right of withdrawal on the order n ° ... concerning:…
Date and signature.
Sending to: Eurasia Trading International – CS 90521 – 30, Liestage Course – 13001 MARSEILLE – or by e-mail: hello@reqins.fr.
7.2 – Returns (non-compliance / deteriorated product excluding transport)
To inform E.T.I within 14 days ("contact" form or hello@reqins.fr). Unless gaining free, returns are the responsibility of the customer. A return good is put in "my returns" of the customer account. Returns parcels are under the responsibility of the customer until receipt. Return Address: Eurasia Trading International, 90 Chemin du Creek Mirabeau, Zi Actisud, 13016 Marseille. Depending on the case: (i) new compliant delivery, or (ii) cancellation and refund.
Return policy (extracts.) Unpackaged products / without good return not included. Back in the original packaging (bags / boxes brand + reqins); Promo codes not reusable. Bags: handle with precaution (fragile skin). Shoes: Do not damage soles / box; Return Case + Original box (constituent elements). Protect the shoe box in another carton.
Late returns. Beyond 14 days after receipt, no refund.
Payment in 3x Cofidis. Contact customer service via the site. After accepting the return by E.T.I, transmission to the financial partner for reimbursement of the amount of the article; if partial return, deduction of the first monthly and / or recalculation of the following.
7.3 – Claims / Mediation
Claim via the "Contact" page. Possible mediation from the ANM (National Association of Mediators:) aNM FORM. European Library Online Settlement Platform (ODR:) ec.europa.eu/consumers/odr/.
Article 8 – Guarantees
Application of the legal warranty of conformity and hidden defects (C. Conso L.217- ...; C. Civ. 1641 and s.). The customer can choose between repair / replacement (cost conditions L.217-9). Presumption of anteriority of the defect for 24 months (12 months for the occasion). Any product repaired in compliance benefits from an extension of 6 months. The legal warranty of compliance applies independently of a possible commercial guarantee. In case of hidden defect, choice between resolution of the sale or reduction of the price (C. CIV. 1644.)
Article 9 – Limitation of liability
The maximum compensation due by E.T.I in connection with the supply / Order can not exceed the cumulation of the sums billed to the customer (excluding body damage). The client recognizes the vagaries of the Internet (performance, response time, interruptions, viruses, etc.) and E.T.I can not be responsible for direct / indirect damage from misuse of the network.
Article 10 – Force majeure
In case of force majeure (lockout, strike, pandemic, war, fire, flood, bad weather, interruption of transport, legal measures, etc.,), E.T.I is clear of any delivery responsibility. The force majeure suspends the execution during its duration (not more than 30 days after notification), then resolution of pro rata.
Article 11 – Intellectual Property
"Reqins", "RQS workshop", "RQS" workshop, their logos and declensions are registered trademarks including the SAS E.T.I is the only rights holder. Any total or partial reproduction without authorization is prohibited (CPI L.713-2 and s.) And susceptible prosecution. The contents of the site (models, decorations, photos, illustrations, videos etc.) are the property of the SAS E.T.I or third-party authorizations; any unauthorized use is prohibited.
Article 12 – Personal data / Access rights
A "My Personal Data" tab in the Customer Area allows you to extract / modify the data. Rights (opposition, access, deletion, rectification:) hello@reqins.fr or 30 Livestock Course – 13001 Marseille (Contact Copy of Signed ID). Complete information: Privacy policy. Cookies and traces according to CNIL deliberation n ° 2020-092: information headband, parameterization, consent, etc.
Article 13 – Photographs and product representation
The photographs accompanying the description of the products are not contractual.
ARTICLE 14 – Change of CGV
E.T.I can modify / update any or all of the CGVs at any time. For each order, the customer accepts the CGVs in effect at the time of validation. If a stipulation is deemed invalid, the others remain in effect.
Article 15 – Language of the contract and law applicable
Only the French version of the CGV is authentic. The CGVs are subject to French law.
Article 16 – Attribution of competence / Mediation
In the absence of an amicable agreement (and after possible action to the Ombudsman (ANM), any dispute relating to the training, the execution or the cessation of the obligations shall be subject to the competent jurisdiction.