General conditions of the loyalty and sponsorship program

Eurasia Trading International (E.T.I), owner of the website accessible to the URL https://www.reqins.fr/gb/, Exclusive Holder of Operations Rights of the "Reqins" Trademarks, "Reqins Workshop" and "RQS", offers its clients a dematerialized loyalty and sponsorship program (hereinafter the "program") managed via the third-party solution Loyoly. These Terms and Conditions govern all of the terms of participation, acquisition of points, unlocking rewards and sponsorship applicable on the site.

Article 1 - Membership

Program membership is free and reserved for major natural persons acting for their personal needs. Creating a customer account on the site https://www.reqins.fr/gb/ or the connection via the dedicated interface causes automatic activation of the loyalty account. Membership is strictly personal and limited to a single loyalty account per natural person (same name, first name and e-mail address).

Article 2 - Terms of cumulation of points

The points are acquired according to the scale of shares defined by the company E.T.I, available on the program presentation page:

  • Purchasing on the site: 1 € spent (excluding shipping costs) = 1 loyalty point credited after validation and effective payment of the order.
  • Account creation: 20 points credited when creating a customer account.
  • Registration for the newsletter: 30 points credited for any first registration.
  • Anniversary: 30 points offered once a year on the date indicated by the customer.
  • Customer notice: 50 points credited for the filing of a verified opinion (or Facebook review).
  • Social networks: 20 to 100 points credited according to engagement missions (Instagram followed, Tiktok, Facebook or publication sharing).

E.T.I reserves the right to modify the point allocation schedule at any time and to add or remove temporary promotional missions.

Article 3 - Validity of points

The cumulative loyalty points are valid for a duration of 12 (twelve) months from their date of acquisition. Any unconverted point in voucher at the end of this period is definitively expired and does not entitle any financial counterparty.

Article 4 - Use of points and rewards

Cumulative points can be converted by the customer from its loyalty space in exclusive promotional codes according to the levels in force:

  • 150 points: Promotional code of 5% discount.
  • 300 points: Promotional code of 10% discount.
  • 450 points: Promotional code of 15% discount.

The promotional codes generated via the loyalty program are for single, non-transferable, non-refundable and non-convertible use program. Unless otherwise specified, they are not cumulative with each other or with other promotional offers or ongoing balances on the site.

Article 5 - Sponsorship Program

The customer (the "godfather" or the "godmother") has the possibility to recommend the mark to a loved one (the "godchild" or the "godchild") via his unique link or sponsorship code:

  • Goneul's advantage: A voucher of 10 € valid on his first order on the site, from 100 € of purchase.
  • Godfather Advantage: A voucher of 10 € allocated as soon as the first purchase of the godson is validated and shipped.

The godson must never have passed on the site beforehand. Auto-sponsorship (creation of fictitious accounts or orders placed by the same person with separate e-mail addresses) is strictly prohibited. In case of detection of an attempt at fraud, E.T.I reserves the right to cancel the proper issued and to delete the relevant accounts.

ARTICLE 6 - RETURNS AND REFUNDS

In the event of the exercise of the right of withdrawal or a total / partial return of an order being allocated, the points acquired under returned items will be automatically deducted from the customer's loyalty balance. If a promotional code resulting from the program has been used during a returned order, it will be subject to automatic reactivation or cash refund.

Article 7 - Personal data

As part of program management, personal data (identity, e-mail, shopping history, activity on social networks) are collected by E.T.I and treated by the Loyoly Technical Subcontractor. The treatments are made in accordance with our Privacy policy and the RGPD. The customer may exercise his rights of access, rectification or opposition by writing to: hello@reqins.fr.

Article 8 - Modification or suspension of the program

Eurasia Trading International (E.T.I) reserves the right to modify, suspend or put an end to the loyalty and sponsorship program at any time, subject to prior informing members by any appropriate means (e-mail or mention on the site). The only version in force of these conditions is constantly available on the site.